Hi. I’m Paria!

A small change in courier’s journey, can lead to a 60% time decrease. But we had to have an integration with our third party.

The Geomap feedback resolution system was improved to streamline cartographer workflows, reduce resolution time, and simplify feature development. By improving usability and adopting a new technology stack, we achieved faster feedback processing and higher user satisfaction.

After noticing that users couldn’t find the reserved locker, I can manage to make a change to achieve a 10% reduce in customer service calls!

Designing a MVP for a new product and testing it for a week, with 32 users, with a fascinating user satisfaction!